At Alif Zein, we strive to provide quality products and a satisfactory shopping experience. If you receive a defective, damaged, or incorrect product, please contact our customer support team for assistance.
1. Exchange Eligibility
Customers may request an exchange in the following situations:
- The product has a manufacturing defect.
- The product is damaged upon delivery.
- An incorrect product is delivered.
- The delivered product does not match the confirmed order.
- The product size is unsuitable, subject to product availability and approval by Alif Zein.
Exchange requests must be submitted within 48 hours of receiving the product.
The product must remain unused, unwashed, and unaltered, with its original tags and packaging intact, where applicable. Customers may be asked to provide the order number, a description of the issue, and relevant photographs or videos. All exchange requests are subject to verification and product availability.
2. Return Eligibility
Customers must contact our customer support team before returning any product.
Returns may be considered for defective, damaged, or incorrectly delivered products. The request must be submitted within 48 hours of delivery, along with the order number and relevant details.
Products damaged due to customer use, washing, alteration, or improper handling may not qualify for a return or exchange.
3. Refund Eligibility
Alif Zein prioritizes product exchange whenever an appropriate replacement is available.
A refund may be considered in the following situations:
- An exchange or replacement is not available or appropriate for a verified product issue.
- An order cannot be fulfilled after payment has been made.
- An eligible paid order is cancelled in accordance with the applicable cancellation terms.
- Other exceptional cases approved by Alif Zein.
All refund requests are subject to review and approval. Approved refunds will be processed through the original payment method where supported by the payment service provider. If an alternative method is required, the arrangement will be communicated to the customer.
4. Exchange & Refund Processing Time
Once an exchange or refund request has been reviewed and approved, the process will be completed within 7–10 working days, subject to product availability, return delivery, inspection, and other applicable requirements.
The time required for a refunded amount to appear in the customer's account may vary depending on the bank, card issuer, mobile financial service, or payment service provider.
5. Delivery Charges
For verified defective, damaged, or incorrectly delivered products, our customer support team will communicate the applicable return or exchange delivery arrangements.
For other approved exchange requests, any applicable delivery charges will be communicated to the customer before the process is finalized.
6. How to Request an Exchange or Refund
To request an exchange or refund, please contact our customer support team with:
- Your order number
- A description of the issue
- Relevant photographs or videos, where necessary
Our team will review your request, confirm eligibility, and explain the next steps.
Phone: 9658024761
Mobile: 01611324761
Email: alifzeinbd@gmail.com
7. Important Conditions
- Products must not be returned without contacting our customer support team first.
- Requests submitted after the specified 48-hour period may not qualify, except where applicable law requires otherwise.
- Exchange and refund approvals are subject to verification and the conditions stated in this policy.
- This policy does not limit any rights available to customers under applicable Bangladesh law.